Privacy Policy for Tradespeople

1. Introduction

At Getatradelink ltd, we recognize and respect the importance of protecting the privacy of our tradespeople.

This Privacy Policy describes how Getatrade link ltd (“we”, “our” or “us”) collects and processes personal information about you as a tradesperson through using our Service, www.getatradelinkltd.com and all our other websites, telephone communications, mobile apps and software. “Service” means any service that is provided Getatrade link ltd to you. This includes but is not limited to provision of contact details, information about jobs, industry information and other products. The Services may be provided through the website, telephone or by any other electronic means. “Personal information” is information, or a combination of pieces of information, that could reasonably allow you, as an individual, to be identified.

This Privacy Policy applies to all personal information about you that we collect or process. This Privacy Policy also covers how we use and protect your information as well as your rights in relation to your data. If you are not a tradesperson, please see our Privacy Policy for Customers.

2. Data Controller details

We are the data controller in relation to the processing of the personal information that you provide to us and are responsible for such personal information. If you have any questions about this privacy policy or our privacy practices, please contact us:

• by email at info@getatradelinkltd.com.

3. How we collect personal information

• From you directly such as when you sign up for an account, contact us and/or use our Services.
• From information we generate about you during our relationship with you; such as data collected from cookies and other similar technologies which is described in our cookies policy.
• From information we collect about you from other sources, such as Google, Meta, and TikTok. This includes commercially available sources too, such as public databases (where permitted by law).
• From homeowners registered on our site through the reviews they provide or through other individuals you provide by way of references for verification by us.

We may be required by law to collect certain personal information about you or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfilment of our obligations to you and other regulatory bodies.

4. What we collect

Information we collect directly from you

• Personal and contact details (e.g. name, date of birth, telephone number, email address, postal address, billing address)
• Account details (e.g. username and password)
• Communications (e.g. message boards, forums, surveys, reviews, messages, customer support)
• Financial details (e.g. bank account details)
• ID documents (e.g. drivers’ licence or passport)
• Recordings of calls for training quality purposes
• Your photograph
• Proof of ability (e.g. skill-based questionnaires, qualifications, evidence of work done)

Information we collect about your use of the Services

• Technical information from your device (e.g. IP address, browser type, operating system)
• Usage information (e.g. pages visited, search terms, usage frequency, navigation history)

Information we collect from other sources

• Personal details (e.g. name)
• Business details (e.g. trading name, legal name, directors)
• Publicly available background information
• Unsolicited complaints from third parties
• Advertising preferences
• Technical information about communications
• Details of work being completed by you

5. How we use your personal information

We may use your personal information for the purposes described in this policy, including providing our services, complying with legal obligations, and improving our offerings.

6. Anonymised data

We may anonymise your personal information so that you cannot be re-identified. We may use this anonymised information for any purpose.

7. How and when we share your personal information

• With homeowners when you are chosen, shortlisted, or hired (contact details and job information)
• With homeowners in the event of a dispute
• Publicly on your Trade Account profile page
• With service providers and business partners for business operations
• With third-party advertising partners
• With law enforcement or government authorities as required by law
• In connection with corporate transactions

8. Information Security and Storage

We implement security measures to safeguard your personal information. We retain your data as long as necessary to fulfill legal and business requirements.

9. International data transfer

Your personal information may be transferred outside the UK. We use appropriate safeguards to protect your data in accordance with legal requirements.

10. Your rights over your personal information

• Access, correct, delete, restrict, or object to processing
• Request a portable copy of your data
• Withdraw consent at any time
• Contact us to exercise your rights or make a complaint

11. Changes to the Policy

We may update this Privacy Policy from time to time. Material changes will be communicated before they take effect.